JOB INFORMATION TECHNOLOGY ASSOCIATE C California Department of State Hospitals Sacramento, CA

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INFORMATION TECHNOLOGY ASSOCIATE

C

California Department of State Hospitals

Sacramento, CA

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Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Position Details Job Code #: JC-122264 Position #(s): 461-131-1401-005 461-131-1401-002 Working Title Service Desk Support Classification INFORMATION TECHNOLOGY ASSOCIATE $3,877.00 - $6,868.00 # of Positions: 2 Work Location: Sacramento County Job Type Permanent, Full Time Department Information Department of State Hospitals 1600 9th Street, Room 440 Sacramento, CA 95814 The mission of the Department of State Hospitals is to provide evaluation and treatment in a safe and responsible manner, seeking innovation and excellence in hospital operations, across a continuum of care and settings. Job Description And Duties Are you a problem solver who appreciates challenging situations and a dynamic IT environment? Do you enjoy exploring options utilizing the latest cutting-edge technologies? The Department of State Hospitals Technology Services Division may be the place for you. We are looking for a self-motivated, highly-experienced Information Technology Associate that will provide support for the TSD Service Desk and will play an active role in developing, deploying and maintaining optimum desktop and peripheral device images. If you want to be part of developing technology solutions in a department committed to “Caring Today for a Safe and Healthy Tomorrow" in addition to being a good steward of taxpayer dollars, consider joining our professional organization ultimately aimed at helping the Department of State Hospitals provide evaluation and treatment in a safe and responsible manner, while seeking innovation and excellence in hospital operations. This position is located in Sacramento. Incumbent must be able to travel to all DSH sites. Responsible for ensuring assigned Service Desk calls are accounted for and resolved in a timely manner. Provides DSH staff with the hardware and software necessary to perform their job function; Provides training and user support in the operation of personal computer hardware and software; Resolves problems related to office automation applications; Troubleshoots hardware and software problems; Installs hardware, software and peripherals; and provides staff guidance on identifying a means to automate specific tasks. Skills Required: Proficient using Microsoft Office Suite and configuring and maintaining desktop images. Desired Experience: Customer service; Use of help desk software such as Remedy. Personal Attributes: The individual should be a highly motivated, independent information technology professional who possesses excellent analytical and problem resolution skills as well as proficient written and oral communications skills. Based upon the screening committee’s evaluation of the application packages, interviews will be conducted with only the most qualified candidates. FILING INSTRUCTIONS Interested Applicants Must Submit • Completed Standard State Application (Form 678) Please indicate position # in line 12 of the application • Resume Applications must be submitted by the final filing date You will find additional information about the job in the Duty Statement . Special Requirements NOTE: Please do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State Application (STD 678). This page is for examination use only. Appointment is subject to the provisions of the SROA process: SROA/SURPLUS/ REEMPLOYMENT candidates are encouraged to apply and must attach a copy of their status letter in order to be considered. Interested applicants must submit a completed Standard State Application (Form STD. 678) with an original signature, to the contact/address listed below. You must clearly indicate the basis of your eligibility (i.e., list, transfer, SROA/Surplus, reinstatement, etc.), classification title, position number, and job control number in the Examination/Job Title section. Applicants who do not indicate the required information may be disqualified. Failure to complete the standard 678 in its entirety may result in disqualification. Application Instructions Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: Until Filled Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply If You Choose To Not Apply Electronically, a Hard Copy Application Package May Be Submitted Through An Alternative Method Listed Below Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of State Hospitals - Sacramento Attn: Joshua Jareol 1600 9th Street, Room 440 Sacramento , CA 95814 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Joshua Jareol 1600 9th Street, Room 440 Sacramento , CA 95814 08:00 AM - 05:00 PM Required Application Package Documents Required Applicants who do not submit the required items timely may not be considered for this job The following items are required to be submitted with your application. • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. • Resume is required and must be included. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting